Support

What to do if you have problems with KeepAlive 2

When I run Keep-Alive 2, I just get an error
Keep-Alive 2 requires the Microsoft .NET Runtime version 2.0. You can download it here

Some or all of my monitors report errors even though I know the remote server is fine. What's going on?
You should check your firewall as this may be blocking Keep Alive 2 from connecting. Most firewall programs will let you allow a specific program or port number through.

Keep Alive has run fine for some time, but now the service won't start. What's gone wrong?
By default, Keep Alive writes to the Windows Event Log to say when a monitor test is beginning. If you test monitors frequently, you may find the Application Event log is full. Try emptying it, and then restarting the service. More recent versions of Keep Alive have the option to disable this log entry to stop the Event Log filling up.

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Email: info@keep-alive.co.uk